Exchange USA
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COMPUTER AND ELECTRONICS PROCESSING AND SHIPPING:

Exchange USA has multiple points of distribution and delivery providers for computer and electronics orders. In many cases we are able to ship out the same business day if all of your finance agreement documentation has been finalized. For all but the largest TV's delivery expectations should be between 2-3 days after order processing and we also offer overnight shipping as a separate service if available.

RIM/TIRE PROCESSING AND SHIPPING:

Processing for RIM/TIRE orders will take between 1-3 business days. Shipping times will vary based upon shipment origination warehouse and ultimate destination. Delivery time frames may also be affected by inventory delays, quality control processes and size of rims/tires in the order. Generally speaking, after order processing, shipping times for Rim/Tire combinations will range from 3-10 business days. Tire orders ship more quickly and can be shipped directly to the customers home or usually to the associated tire center for installation on customers car. Typical shipping time for tire only orders will range from 2-5 business days after order processing.

APO/FPO SHIPPING:

Exchange USA is well versed in shipping products to our customers serving overseas. The sole method for this is via USPS Priority Mail Service. We always insure each item as well as require receipt verification to protect your order. Please note there are limitations in what we can ship. Generally speaking we can ship most all of our electronics except for the largest Desktop PC's and TV's over 37". Appliances and Furniture, Tires/Rims cannot be shipped overseas.

FURNITURE PROCESSING AND SHIPPING

Typical order processing will take up to 5 days from the time of contract execution. Exchange USA arranges for your order to be shipped via the most dependable, quickest, and safe way possible. We continuously work with the most prestigious shipping companies such as Pilot, Manna, Home Direct USA, UPS Ground and FedEx as well as privately owned shipping companies specializing in furniture delivery and assembly.

All Exchange USA deliveries require a signature on the Delivery Receipt. When you receive your order you will be required to sign the Delivery Receipt. The delivery receipt is for the purpose of recording the facts at time of delivery and certifies the freight was received in good condition unless otherwise noted. You have the legal obligation to open everything that was delivered to make sure there are no damages. The driver must wait for you to open all the freight, please do not sign anything until you have made a full inspection and you are completely satisfied with the condition of your furniture. Although rare, damages do occur during the shipping process. Please make a notation of the exact damage on the delivery receipt before accepting the delivery. The absence of an exception on the delivery receipt establishes that there were no damages and you are completely satisfied with your purchase. No claim can be made if you accepted the freight in good condition.

Please note that Exchange USA is not legally responsible for the furniture assembly, if applicable. The vendors we hire have all the required insurances and licenses to perform the tasks required to complete furniture delivery and assembly, as a result you agree that any legal action will be directed towards these vendors.

All shipping time estimates listed by Exchange USA are approximate and we always strive to adhere to them as closely as possible. We will let you know as soon as your order is processed an estimated delivery expectation. Unfortunately, these estimates are dependent on product availability from the manufacturer as well as shipping delays en route from our facility. Therefore we cannot be held responsible for beating or exceeding originally expected delivery estimates that are caused by factors that are beyond our control. We have no control over delivery dates and therefore make no promises or guarantees as to the delivery company performing as it promises. If your delivery will be delayed Exchange USA will notify you in the event that this happens. If an item is on back order we will contact you within 48 hours of your order and advise you of the estimated time of delivery.

Most furniture orders will be delivered by a carrier that will contact you directly to schedule a delivery appointment. You will typically be provided a 2-4 hour window for your appointment that will usually be Monday through Friday 8AM to 5PM. Weekend delivery is available at an extra charge that is not included in the standard Exchange USA shipping calculation and thus is the customer's responsibility. Representatives of these carriers are not authorized to bring the merchandise into your home or assemble the items unless arranged in advance, prior to the shipment of your order at an additional fee. The standard/typical delivery scenario is that of a curb-side delivery which means that purchased items are unloaded from the truck and left by the curb of your residence. Additional fees apply if the items you ordered require a lift-gate to unload the truck, if you need the items to be brought into your home and even more so if they need to be carried up the stairs or assembled. If you have special requirements for your delivery please contact our Customer Service department and we will be glad to assist you. Most of the items we sell are large and heavy. Please ensure that at least one or two people are available to help unload the truck at the time of the delivery appointment. In cases where assembly of the furniture is ordered in advance Exchange USA coordinates for the furniture to be brought into the customer's home and assembled. As part of the service the trash left at the end of the assembly process is removed from the customer's home. All Exchange USA customers will be contacted by phone to arrange for order delivery, regardless of the delivery method or carrier. We will do our best to accommodate any special requests to ensure our customers are fully satisfied. If you would like to check status of your order, have a question regarding delivery or would like to obtain a tracking number, please e-mail us at This email address is being protected from spambots. You need JavaScript enabled to view it.This e-mail address is being protected from spambots. You need JavaScript enabled to view it

If, after numerous attempts are made by Exchange USA to contact a customer, we are unable to reach them, we reserve the right to recall all merchandise for a full refund of the purchase price, less all shipping and handling costs that are incurred by us as a result. A restocking fee of up to 50% of the purchase price may also apply. The same applies if a customer is not available to accept a delivery at a previously arranged time after an appointment had been scheduled and the delivery cannot be completed. Items offered with free shipping are dependent upon customer location and size of order. We reserve the right to alter this offer should your zip code lie outside standard UPS Freight and FedEx delivery routes. In addition, orders for items with weights that are more heavy than usual or expected may need to be readjusted for extra unforeseen fees.

Service Area

At the present time Exchange USA ships to addresses in the Continental United States, HI and AK. Shipping costs only valid for addresses in the Continental United States. At the present time Exchange USA is not able to ship to Canada or overseas.

ASSEMBLY INFORMATION
Assembly is required on most items as they come delivered in boxes for your furniture's protection.  Some items may not require assembly however some will require some light assembly and sometimes does not require any tools at all.  If it does require tools you can usually get the job done with common household tools like screwdrivers, and hammers.

Item

Estimated Setup Time

Bedroom Sets

30 min to 1 hr

Office Desks

up to 2 hrs

Dining Sets

up to 1.5 hrs

Entertainment Sets

up to 2 hrs

China Cabinets

up to 30 min

TV Stands

up to 1 hr

Sofas

up to 30 min

AVAILABLE DELIVERY SERVICES

The level of delivery service will be decided upon as part of the order process. Exchange USA will reserve the right to specify "White Glove" delivery for Mirrors and other fragile and large pieces to insure the safety of your purchase. Exchange USA is not responsible for damages made by the freight/delivery service.  Claims will be made to the contractor in your behalf by Exchange USA. Please be sure to stay available at the scheduled delivery time. If the recipient is notified of a delivery date, and the recipient is not there to meet the shipper and accept the package, the recipient will be responsible for any and all 'redelivery' charges that may apply.

Basic: This is a one or two person delivery to the threshold (sidewalk/driveway/or your garage.) They are able to carry the item up to two flights of stairs maximum (ie. If you live in an apartment, condo, or town home.) You will have to make arrangements to receive the package or have someone at your home or business to receive the package and bring it into the home.  

White Glove: Inside delivery to the room of choice, unpacking, and allotted time of assembly with tools with debris removal. The set up time is available and priced in increments of 30 minutes and items can be carried only up to two flights of stairs.

DAMAGED ITEMS

Exchange USA only contracts with professional and reliable delivery and trucking companies that specialize in handling furniture. Although rare, unfortunately damages during the shipping and manufacturing processes can occur. While there is a slim chance of happening we do ask our customers to thoroughly inspect the merchandise at the time of arrival and note all comments and damages in their entirety on the Bill of Lading.  The Customer musts also photograph the damages and call us at (888) 621-9975 or email This email address is being protected from spambots. You need JavaScript enabled to view it. This e-mail address is being protected from spambots. You need JavaScript enabled to view it within 2 business days following the receipt of your order. To help us resolve the situation we will ask you to e-mail photographs of the damages as well as a clear description depicting the damage to us. If this is not done as requested we may not be able to assist you with your claim.

If the damages are promptly and precisely reported, we will do our best to advocate for repair or replacement the damaged parts or item(s). You can be assured that we will do everything we can to correct all problems with minimal inconvenience to you. We reserve the right to repair furniture in the customers' home or have furniture picked up for repair and return.  We also expect our customers to accept delivery appointment for any repairs or replacement furniture to complete claims process.

The responsibility for damages that occur during the shipping process rests with the shipping carrier. If you are receiving curb-side delivery please note any damage to the boxes being delivered on the delivery slip at the time you accept the items. If you have requested for the furniture to be assembled, please ensure that you note these damages when you sign the assembly service slip. Exchange USA will then work with the carrier to claim the costs and remedy the situation. Please note that the method of correction will be at the discretion of Exchange USA's management and will be assessed on a case by case basis.

DEFECTIVE ITEMS

Defects that have occurred during the manufacturing process and passed the factory's quality control checks are not caused by mishandling during the shipping process. Exchange USA deals with respected and experienced furniture manufacturers that stand behind their products. In the event that a manufacturer's defect occurs, please submit photographs and a clear description of the defect to This email address is being protected from spambots. You need JavaScript enabled to view it. This e-mail address is being protected from spambots. You need JavaScript enabled to view it and we will present the claim to the manufacturer on your behalf. We will then work with the manufacturer in question to assess the best way to remedy the situation. The remedy may be a replacement of the defective part or item or may consist of a repair. Please note that most of the time defects that pass the quality control check done by the manufacturer as well as checks done by Exchange USA are very minor in nature. As a result, these can be easily fixed by a professional in furniture repair. Exchange USA will help to locate the appropriate individual to repair the defect if the situation warrants.

Please note that the method of correction will be at the discretion of Exchange USA's management and will be assessed on a case by case basis.

Due to the nature of the furniture business, please note that Exchange USA cannot guarantee that the finish of the ordered wood, leather, or stone will be exactly as pictured. Imperfections or variations in the grain, color, or sheen of the wood may occur naturally. Stone finishes such as marble and granite may differ in color and veining. In addition, variations in the color, sheen and texture (wrinkling and natural marks) of leather may occur due to different dying and tanning processes and natural phenomena. As a result, these naturally occurring characteristics are not viewed as damages or defects. Please note that images of products displayed on the Exchange USA website may differ in color due to differences in the resolution of computer monitors. Exchange USA always works with our partnering furniture manufacturers to obtain the highest quality photographs of the products and thus depict the merchandise as closely as possible.